A music teacher has been delivering regular individual lessons to Finn, an S3 pupil for the past 3 years. The teacher notices Finn’s presentation has changed; he is usually outgoing and enthusiastic but recently Finn has been quiet, seems distracted and has not completed his usual practice between lessons. Concerned about these changes, and aware that a young person can show their emotional distress in a variety of ways, the teacher asks Finn how he is. Finn says he is fine and does not elaborate further. The teacher tells Finn that if there is anything he would like to talk about, they are always there to listen. The teacher takes their concerns to their line manager aware that it is important to notice and record such changes using the GIRFEC National Practice Model. The teacher asks Finn how he is during his next music lesson. This time, Finn shares that his granny has been very unwell and is undergoing various medical tests. She usually visits every day and is very much involved in their family life; however, this has changed during her illness. The teacher takes time to listen actively, be empathic and reflects on how this may have had an impact on Finn’s mental health and wellbeing and ability to function at school. Together they decide who and what else could help and agree that they will speak to Finn’s named person, who is his key point of contact within the GIRFEC framework, and they plan together what feels ok to share with them. The teacher reflects on this experience and understands the importance of safe and confiding relationships for good mental health and wellbeing and decides to routinely check in with pupils about their wellbeing. In addition, they seek regular support from their line manager to talk through the impact that this aspect of work has on their own wellbeing. With their line manager, they review the relevant sections of the Mental Health and Wellbeing Knowledge and Skills Framework and, using the digital learning map, identify an online training resource that captures the key elements of a helpful conversation with a child or young person. Finn’s music teacher completes this training and feels more confident about the skills they already have about how to ask children how they are and how to best respond when problems arise.